Administrator: Bookings

Motus Toyota Kempton Park currently holds a vacancy for an Administrator: Bookings

Reporting to the Manager: Service, the candidate in this position will be required to effectively load the Service Department and take care of all available productive hours and distribute them to Service Technicians

Ensure telephone is answered as per telephone standards

Use current Standard Operating Procedures (SOP) strictly for appointment taking processes

Ensure appointments are spread out for every ten to fifteen minutes to ensure effective customer satisfaction

Update time bucket on a consistent basis with flat-rate to ensure all available productive time is used

Monitor appointment rates on a daily and monthly basis, including carry-overs, repeat repairs, walk-ins, etc.

Monitor no show rate, and keep record of reasons of no-shows

Pre-print all repair orders for the following day

Appointment Taking

Delivery and control of Government and Subsidy vehicles

Allocate time available for appointments, carry-overs and walk-ins

Timeous reminders to customers for service daily

Pre-printing of job cards daily

Efficient checking of all job cards to ensure all paperwork as per SOP’s are attached

Booking and control of Special Campaign Recalls

Recording of all job cards on and off site for easy access and record keeping

Perform any other reasonable duties, which may be required