Branch Consultant
Requirements
- ✓Matric or Equivalent
- ✓Experience:
- ✓Experience in Financial Sector
- ✓Knowledge and Skills:
- ✓Empathy and patience with clients and colleagues
- ✓An ability to orally communicate in a clear, respectful, honest, assertive and persuasive manner
- ✓Numeracy and literacy abilities to the level that ensures no mistakes.
- ✓A flair for administrative organisation and detail
- ✓A positive attitude
- ✓A ready knowledge of the company’s products (Type of loans as well as Consumer Finance)
- ✓A ready knowledge of the pricing of each product (Consumer Finance)
- ✓An ability to operate a computer and peripherals effectively and at acceptable speeds
- ✓Understanding of the need for urgency when dealing with daily and monthly reports, complaints and queries
- ✓Additional Requirements:
- ✓Accuracy in the maintenance of records and systems
- ✓An ability to remain calm and resolve conflict
- ✓An ability to converse in at least two languages spoken within the market place
- ✓A compliance to all workplace rules and procedures
- ✓A willingness to undertake duties beyond the confines of your job.
About This Role
To provide a sales, promotion, communication and administrative service to clients with clearer communication and effective administration; to the extent necessary for the organisation to achieve its objectives.
• Prompt and professional answering and handling of incoming telephone calls in accordance with laid down company standards.
• Accurate recording of client information on company’s computer system(Delfin)
• Prompt and effective handling of any complaints received from clients, other branches and Head Office.
• Prompt and effective handling of any enquiries regarding payments (eft, Allps,Nupay,etc)
• Assisting with checking and capturing of Nupay reports and follow up on failed transactions
• Assisting with minimizing of Bad Debt
• Daily Balancing of Cash Box
• Assisting with accurate completion of Daily, Monthly and other reports required from Head Office
• Assisting with reconciliation of all Client accounts ( updating file notes regularily)
• Accurate maintenance of administration records including the keeping of all information required relating to issuing of loans
• Proper and accurate operation of company computer systems and processes in accordance with procedures laid down by the company from time to time
• Marketing and Product Sales
Ready to apply?
Apply directly on finbondmutualbank's website.