Call Centre Administrator

Tracker requires the services of a pro-active and meticulous Call Centre Administrator to join our Customer Experience Department at our Head Office in Johannesburg. This role is primarily administrative and plays a key part in supporting the smooth operation of our Call Centre.

Job description

· Managing the courier process at Head-office

· Compilation of weigh-bills for Finance

· Submitting purchase orders for courier timeously

· Quality control, receiving and distribution of parcels daily

· Arrange and train back-up to the role when it is required

· Communication to impacted parties regarding change in process

· Manage and issue approved incentives via the electronic rewards program.

· Request and manage monthly incentive budget allocation per Department.

· Procurement Support: Ordering supplies and managing vendor payments.

· Reconciliation of credit card spending.

· Keeping record of payments and critical information

· Drive, organize & execute monthly Rewards & Recognition events.

· Load purchase orders for managers as required.

· Manage ad-hoc requests to obtain quotes within 24-hrs

· Minute taking, distribution as and when required.

· Ordering of beverages, controlling walk-in client refreshments

· Compilation of documents

· Compilation of the Call Centre organogram monthly

· Update emails groups as required.

· Calendar Management: Scheduling meetings, appointments, and reminders while avoiding conflicts.

· Email and Communication Handling: Filtering, responding to, and organizing emails and calls professionally.

· Document Preparation: Drafting reports, presentations, and correspondence.

· Filing and Record Keeping: Maintaining organized digital and physical records for easy retrieval.

· Co-ordination and driving of Call Centre communication and projects pro-actively, display initiative to create communications.

· Drive new employee welcoming monthly.

· Set-up new employee engagement with Executive

· Stand-in and back up to Executive PA’s