Customer Service Agent (JHB Lanseria)
Requirements
- ✓Requirements
- ✓Grade 12 or equivalent (Essential);
- ✓Airport and ticket sales experience (Essential);
- ✓Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
- ✓Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
- ✓Excellent understanding of delivering great customer service;
- ✓Excellent written and verbal command of the English language including proper phone etiquette;
- ✓Conflict resolution skills.
- ✓Personal Attributes:
- ✓Excellent written and verbal command of the English language including proper phone etiquette;
- ✓Punctual;
- ✓High degree of patience and assertiveness;
- ✓Trustworthy, professional and reliable, including dealing with confidential information;
- ✓Immaculate time keeping;
- ✓The ability to work well under pressure;
- ✓Practice good time management;
- ✓Customer focused and service orientated;
- ✓Conflict resolution skills.
About This Role
Customer service agent - HLA
Description
Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
Assist customers when there are flight disruptions and/or cancellations;
Handle and safeguard of confidential information address any complaints in a professional and timeous manner;
Escalate any problematic issues to the Supervisor on duty;
Provide professional Customer service at all times.
Application guideline:
Email applications will not be accepted;
Preference will be given to members of under-represented designated groups;
Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
FlySafair reserves the right:
Not to proceed with this vacancy;
To appoint the selected candidates based on its operational requirements.
Closing Date: 5 February 2026
Work Level
Junior
Job Type
Permanent
Salary
Market Related
EE Position
No
Location
JHB Lanseria
Ready to apply?
Apply directly on FlySafair's website.