Frontshop Assistant - Long Beach Mall

Dis- Chem Long Beach Mall, Noordhoek requires a Frontshop Assistant to uphold the merchandising standards whilst supporting the customer service at point of sales in accordance with Dis-Chem policies and procedures.

Job Description:

• Ensure that full ranges of products are on the shelves at all times and neatly presented.

• Maintain the stock on the shelves to ensure it has not reached its sell by date.

• Restock merchandise when needed to ensure maximum sales.

• All out of stock queries from customers must be followed up on, in line with the customer service out of stock list and ensure they are dealt with in a timeous manner.

• Ensure delivered stock and/ or stock pulled from the storeroom are stored and packed in the correct space.

• Ensure merchandise displays, labels and pricing are correct at all times and report all price discrepancies to management.

• Ensure the storeroom organised, neat and tidy.

• Keep up to date with new product knowledge to effectively assist customers.

• Assist with restocking of merchandise and supplies when needed to ensure maximum sales.

• Assist with back shopping when required.

• All merchandise must be handled carefully to prevent any losses.

• Transact all purchases – receive, verify and processes all payments such as cash, cards, vouchers, coupons and any other acceptable payments.

• Exchange merchandise for customers and accept returned goods by customers when authorised to do so by the Frontshop Leader.

• Process all loyalty cards including those of accelerated partners.

• Ensure cash is placed in the drop safe according to standard operating procedures.

• Ensure all line voids and price changes are approved and signed by a Frontshop Leader and/ or Retail Store Assistant.

• Ensure accurate cash flow at all times.

• Facilitate rotation of stoke on a regular basis and adhere to Dis-Chem stock control procedures.

• Report low stock levels, items that are out of stock, damaged stock and expired stock to management.

• Assist with the counting of stock files and general stocktaking.

• Identify and report damaged and expired stock immediately to management.

• Assist with the loading and off-loading of stock when needed.

• Ensure boxes are flattened after unpacking stock and taken to the designated area.

• Establish a professional relationship with customers and provide friendly, helpful, courteous assistance and advice to all customers.

• Report customer compliments and complaints to management.

• Adhere to the customer turnover per hour rate as per company benchmark.

• Assist with the training of new and current team members.

• Ensure that outgoing stock/ items/ scripts are scanned and paid for.

• Keep daily takings (cash, cheques, vouchers, card slips, line voids and incomplete dockets) inside the till drawer until they are placed in the drop safe.

• Report bad and suspicious behaviour for both staff and customers to management.

• Housekeeping must be in accordance to Dis-Chem standards.

• Adhere to Dis-Chem Policies and Standard Operating Procedures.

• Adhere to Health and Safety rules and regulations.

• Adhere to the Dis-Chem uniform and personal appearance policy

Competencies:

Essential:

• Knowledge of retail operations and administration

• finds solutions to potential issues as well as knowing when to escalate the problem and what level to escalate it to.

• Comprehending fundamental arithmetic’s like addition, subtraction, multiplication and division.

• Conveys ideas and facts verbally using language

• Addresses customer questions in a timely manner

• Recognises the need for procedures and follows relevant procedures.

• Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight

Advantageous:

• Basic computer skills (Word, Excel, and Outlook), numerical skills. SAP.

Special conditions of employment:

• Be able to work retail hours

• South African citizen

• MIE, no criminal record and clear credit rating

• Driver’s license and own reliable transport

Remuneration and benefits:

• Market-related salary

• Provident Fund

• Staff Account

• Medical Aid

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.