Road Accident Fund Vacancy

Administrative Assistant: Verification & Validation (x5)

Join the Road Accident Fund in Durban on an 18-month fixed term contract and play a practical role ensuring valid and legitimate claims are processed. This listing is for five (5) administrative positions focused on verification, validation and office administration.

Reference No: 6265   |   Division: Claims   |   Location: Durban, KwaZulu-Natal   |   Employment Type: Fixed Term Contract (18 months)

Salary: R244,732.00 per annum   |   Application closing date: 31 October 2025

About the Road Accident Fund

The Road Accident Fund (RAF) exists to provide timely and equitable assistance to those affected by motor vehicle accidents by administering appropriate social benefits. Working at the RAF means contributing to meaningful social relief and recovery for qualifying individuals across South Africa.

Purpose of the Role

The Administrative Assistant: Verification & Validation ensures that claims submitted to the RAF are valid and legitimate. You will support the Claims Division by conducting checks, maintaining accurate records and liaising with stakeholders to ensure a smooth claims verification process.

Contract & Working Conditions

• Fixed term contract — 18 months.

Based in Durban, KZN. Office-based role with standard office hours, subject to operational needs.

This is not a disability-targeted role (EE targeted: No).

Key Performance Areas (KPAs)

1. Movement of files and correspondence — manage physical and electronic files with accurate logging and tracking.

Verification & validation of claims — check supporting documents, validate claimant information and flag discrepancies.

Record keeping — maintain accurate registers, update databases and ensure documents are filed correctly.

Stakeholder relations — liaise with internal teams, external service providers and claimants when required.

Interrogation — perform data checks and interrogation of claim files to establish validity.

Office administration — general clerical support, stationery management and assisting with ad-hoc administrative tasks.

Minimum Qualifications & Experience

• NQF 4 (Matric / Grade 12) or equivalent qualification.

At least 1 year relevant experience working in an office environment (administration, records, or claims environment preferred).

Competencies & Attributes Required

Behavioural

• Personal mastery and continuous improvement mindset.

Emotional wisdom and the ability to work professionally under pressure.

Strong ethics and governance awareness.

Customer orientation and service focus.

Technical

• Computer literacy — MS Office (Word, Excel, Outlook) and basic database systems.

Clear written and verbal communication skills.

Professionalism, organisation and good record-keeping skills.

Analytical thinking and practical problem solving.

Negotiation and stakeholder communication skills.

How to Apply

Apply online via the RAF careers portal. Please submit a complete application with an up-to-date CV and copies of qualifications where required.

Apply on the RAF careers portal

Application checklist — what to include

Interview & selection process

Shortlisted candidates will be contacted for interviews. The RAF may conduct competency assessments and reference checks as part of the selection process. Security or vetting checks may apply depending on role requirements.

Sample CV bullets for this role

Use these lines (tailor to your experience):

• Managed daily movement and tracking of 200+ claimant files, maintaining 100% accuracy in registers.

Verified claimant documentation and flagged discrepancies for follow-up, reducing processing delays by 15%.

Performed data interrogation and updates in the claims tracking system (daily).

Provided administrative support to the Claims Division, including correspondence, filing and stakeholder liaison.

Frequently asked questions (FAQ)

Q: Can I apply if I don’t have claims experience?

A: Yes — the RAF accepts applicants with general office or administrative experience. Demonstrate strong organisation, record-keeping and attention to detail.

Q: Is the role permanent?

A: No — this is an 18-month fixed term contract as advertised.

Q: How will I know if my application was received?

A: Apply through the RAF careers portal. Most organisations send an automated confirmation email — save that and follow any further instructions.

How to improve this page’s Google visibility (honest advice)

I can’t guarantee a #1 ranking on Google — no responsible provider can promise that — but you can significantly improve search performance by implementing the following best practices on the page and site:

1. Use the JobPosting JSON-LD: structured data (already included above) helps Google display the vacancy in job search results.

Unique, descriptive title and meta description: we set an SEO-friendly title and description; keep them meaningful and under the character limits.

Canonical URL & fast hosting: ensure the canonical link points to the final URL and that the page loads quickly (fast hosting, compressed images).

Mobile-first design: most job searches happen on mobile — ensure responsive layout and readable fonts.

Promote the page: share on RAF social channels, LinkedIn groups, local job boards and classifieds — backlinks improve ranking.

Keep content fresh: update the page with interview dates, shortlist notifications or FAQ updates — fresh content ranks better.

Use descriptive, crawlable links: the apply link should be the official RAF URL (it is), and internal site links to careers, HR and contact pages help indexation.

Encourage rich engagement: add an easy share button, comment section or apply button to increase user actions (signals to search engines).

Official apply link: RAF careers — Administrative Assistant (Durban).