Consultant: Customer Sevices
Permanent ·
Requirements:
Qualification •Grade 12 (Matric) Experience •Minimum 1 year Contact Centre experience •Minimum 1 year customer facing retail experience •Must have a clear track record and excellent performance scores •Must be fluent (Read, Speak & understand) in one of the following languages – Xhosa, Zulu and Afrikaans
Description:
We have an opportunity for a skilled Contact Centre Consultant in the Customer Services Department. As a Contact Centre Consultant, you would be required to provide immediate call solutions to Customers in an efficient manner and with a positive attitude, thereby portraying a professional company image whilst striving for Customer Satisfaction. Job Description We have an opportunity for a skilled Contact Centre Consultant in the Customer Services Department. As a Contact Centre Consultant, you would be required to provide immediate call solutions to Customers in an efficient manner and with a positive attitude, thereby portraying a professional company image whilst striving for Customer Satisfaction. The Contact Centre Consultant accesses, gathers and educate customers on personal confidential financial information, loans, and transaction history. Key Performance Areas: 1. Operational Productivity As per KPI scorecard, including but not limited to the following tasks: •Analysing information to identify and solve account queries •Offer information to customers on transaction history •Gathering information to establish eligibility for loans •Educate/inform customers on loans qualified for and complete the loan application where applicable. •Educate/inform customers on payment history •Capturing personal financial info i.e., salary, debt, household income & expenditure •Capturing confidential customer information •QA, AHT, Productivity, Adherence, Idle Time, Absence, Time keeping
Company: Consultant: Customer Sevices