Intern - Customer Experience
Internships ·
Requirements:
A grade 12 matric certificate • A degree or a national diploma qualification will be an added advantage • You must have basic computer skills – Microsoft office • A Clear Criminal record • Must have excellent telephonic etiquette • Good understating of customers in the Accounting, Payroll & HR environment • Must demonstrate good interpersonal skills and work with internal and external customers • A proactive and motivated attitude with a strong desire to learn and grow. • Excellent communication (both verbal & written) • Ability to work both independently and collaboratively to support the Customer Service team.
Description:
Looking for an internship that offers real-world experience, personal growth, and the chance to work with a leading global company? Look no further. Sage, a top FTSE 100 employer, is offering a Customer Experience Internship that’s designed to help you build practical, career-ready skills in a dynamic and supportive environment. Why Choose Sage? Sage is a fast-growing global technology company known for innovation, customer service, and a culture that celebrates diversity and creativity. With a strong reputation for nurturing talent, Sage is the perfect place for young professionals to launch their careers. This internship is ideal for individuals who are passionate about customer service and want to gain experience within a company that genuinely values people. You'll get to work with real customers, real systems, and real challenges—all while being mentored by experienced professionals. What You’ll Do as a Customer Experience Intern: Call existing Sage customers and update internal systems Help resolve outstanding customer issues and direct them to the right channels Educate customers on Sage’s IVR (interactive voice response) systems and self-service portals Collaborate with internal teams to find practical solutions Identify trends during customer interactions and report them to Customer Experience leads What the Internship Offers: A hybrid work setup: three days per week at Sage’s Midrand office Hands-on learning with global tools and platforms The chance to work with accountants, business partners, and end-users Exposure to internal collaboration, giving you insight into the full customer service ecosystem
Company: SAGE