Customer Consultant - Cresta ( Randburg, Gauteng)
Permanent ·
Requirements:
Essential: • Grade 12 / Matric (with at least 60% in English, Afrikaans and Maths Literacy) • At least 1-year experience in administration or public relations • Strong communication and customer interaction skills • Computer literate – MS Office • Willing and able to work retail hours Advantageous: • Administration / Customer Service / Public Relations qualification • Third additional language • SAP experience Competencies: Essential: • Administration of customer relations • Strong command of the English and Afrikaans languages • Exceptional communication and active listening skills • Problem-solving skills • Sound analytical skills • Patience • Honest and trustworthy • Time management • Ability to lead by example Advantageous: • Relevant administration course • Knowledge of the POPI and Consumer Protection Act • Third additional language Special conditions of employment: • Willing and able to work retail hours • Valid driver’s license and own reliable transport for travel to meetings and training • South African citizen • Clear credit and criminal records Remuneration and benefits: • Market-related salary • Medical aid • Provident fund • Staff account ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL. Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.
Description:
Dis-Chem Pharmacies require the committed services of a Customer Consultant for their store in Cresta. Interact with Dis-Chem’s customers, and provide them with the necessary information to address inquiries regarding products and services. Deal with, and help resolve any customer complaints and concerns Job Description: • Ensure accurate data capturing and completion of documentation is done • Check card balances, card reports and/or statements for customers • Manage daily and weekly inventory control cards, magazines, application forms, baby bags, travel kits, promotional items, partner goody bags, free gifts and other promotional items • Ensure Accurate Process of Transaction – TRMS – capturing and reporting • Manage stock control and shrinkage • Checkpoint reversals on statements • Check the manual point’s allocation on card reports and statements, to ensure all manual allocations are given through to the Admin Manager on a daily basis • Ensure effective internal communication (within customer service/benefits programme) • Escalate compliments, complaints and product sourcing to Senior or Regional Customer Consultants daily • Manage and report complaints and compliments through the customer service diary • Ensure effective external communication (customer feedback) • Respond to written or e-mail queries on various platforms • Ensure Store Manager and relevant employees are kept informed of all elements regarding the benefit programme • Adhere to excellent telephone etiquette at all times according to Dis-Chem’s SOPs • Accurate recruitment and capturing of customers • Coordinate and manage in-store events and promotions • Create a central point of contact for all general queries, compliments and complaints • Assist customers with any queries, and refer customers to the appropriate departments where applicable • Ensure visibility of the Benefits Programme signage and/or current promotional signage regarding the Benefits Programme displayed at the customer service help desk or till points • Be visible on the store floor when a second Customer Consultant can relieve you at the Customer Consultant department • Provide relevant benefit programme training to all departments, and ensure implementation of training • Adhere to Dis-Chem policies and procedures, SOPs and health and safety rules and regulations
Company: Dis-Chem Pharmacies Limited
