Call Centre Agent

Job description

This role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards. The incumbent is individually accountable for achieving results through own efforts. Skills required: Time management, attention for details, Accuracy of processing, achieving deadlines, interpersonal skills, reconciliations, administration, telephony, customer services Knowledge required: Computer literate including Ms Office Technical Knowledge Competencies required: Problem solving and decision making; teamwork and co-operation; self-confidence; communication; resilience; initiative; compliance; drive and productivity; methodical. Major drivers of work volume: Client Service Delivery, Personal effectiveness, Quality Assurance

Requirements

• Matric
• 3-5 years relevant experience.
• Computer literate including Ms Office
• Technical Knowledge

Responsibilities

• Attend to calls & requests directed through the call centre from 00:00 - 23:59.
• Assign & generate job cards for clients, technicians and suppliers.
• Communication with Facilities Managers relating to calls.
• Follow up with clients/tenants & technicians re job cards issued.
• Create purchase orders accurately by processing on our systems.
• Share purchase orders to service providers.
• Ensure processing is accurately done.
• Fast & efficient handling of queries with vendors/tenants/suppliers.
• Ensure that a high level of service is maintained between clients (internal & external).
• Maintain the administration & filing system for all documentation.
• Facilitate the smooth flow of documentation between company offices.
• Provide reception duties.

Application tips

• •Tailor your professional summary to the words used in the advert.
• •Only attach the documents that are asked for, nothing extra.
• •Apply early — many employers shortlist before the closing date.