Call Centre Agent - Cape Town

Manpower South Africa

🏷 Permanent

Requirements

✓Customer service experience in an office environment - min 2 years
✓Excellent communication skills – both verbal and written in English
✓Ability to interact professionally with policyholders, insurers, contractors, and various stakeholders
✓Calm and composed approach to handling customers in stressful situations
✓Strong listening skills and empathy

About This Role

Closing Date: 02 May 2026

You'll be working as part of a dynamic incident response team, handling:

Home emergency calls requiring instant remedy and coordination

Property damage claims that may escalate to full insurance claims

Customer support throughout the initial claims process

Multi-stakeholder communication with policyholders, insurers, and contractors

Your role is crucial in providing reassurance and practical support to customers when they need it most.

Working Hours & Flexibility:

We're recruiting for various shift patterns to suit different lifestyles:

Full-time flexi shifts: 7-hour shifts, 5 days per week

Core hours: Between 8am - 8pm, Monday to Sunday

Advance notice: Shift patterns provided at least 6 weeks in advance

Need to be able to start 1 May

This flexible approach allows you to balance work with personal commitments while building a rewarding career.

Interested in this role?

Apply directly on Manpower South Africa's website. It only takes a few minutes.

Before You Apply

Prepare your CV

Make sure your CV is up to date, includes your full name, contact details, qualifications, and any work or volunteer experience. Keep it to 2-3 pages.

Check the closing date

Applications submitted after the closing date are not considered. Apply as early as possible — do not wait until the last day.

Government jobs require a Z83 form

All South African government applications require a completed Z83 form. Download it from the DPSA website and complete it fully before submitting.

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