Call Centre Agent - Cape Town

Manpower South Africa•Permanent

Requirements

✓Customer service experience in an office environment - min 2 years
✓Excellent communication skills – both verbal and written in English
✓Ability to interact professionally with policyholders, insurers, contractors, and various stakeholders
✓Calm and composed approach to handling customers in stressful situations
✓Strong listening skills and empathy

Closing Date: 02 May 2026

You'll be working as part of a dynamic incident response team, handling:

Home emergency calls requiring instant remedy and coordination

Property damage claims that may escalate to full insurance claims

Customer support throughout the initial claims process

Multi-stakeholder communication with policyholders, insurers, and contractors

Your role is crucial in providing reassurance and practical support to customers when they need it most.

Working Hours & Flexibility:

We're recruiting for various shift patterns to suit different lifestyles:

Full-time flexi shifts: 7-hour shifts, 5 days per week

Core hours: Between 8am - 8pm, Monday to Sunday

Advance notice: Shift patterns provided at least 6 weeks in advance

Need to be able to start 1 May

This flexible approach allows you to balance work with personal commitments while building a rewarding career.

Apply directly on Manpower South Africa's website.