Call Centre Agent Part Time - Sandton

iStore Call Centre Agent Part Time - Sandton

Core Group

Johannesburg, Gauteng

Permanent

Posted 24 March 2026

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Job Details

Division

iStore - Stores

Business Unit

Call Center

Minimum experience

Entry Level

Company primary industry

Customer Services

Job functional area

Customer Service

Job Description

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 40 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

The Call Centre Agent is the first line of contact for iStore clients. This individual needs to have high energy and a passion for communicating and talking with clients. This is a customer service focused role that ensures clients are assisted with anything ranging from queries, products, to technical support. If you take joy in

communicating and helping other, this role could suit you.

This role is ideal for someone that would need a little flexibility and not a full time role at current. You will be in a flexible position where you will only be required to work 108 hours per month.

Responsibilities:

Provide support, assistance and resolution in line with the iStore trading hours

Achievement of targets

Adherence to contact centre processes and procedures

Handle complaints, answer queries and provide support and general information

Be fully conversant with the Core Group's client care and client satisfaction policies and service level undertakings

Display a passion for client service, client satisfaction and commitment to meeting and meeting and exceeding client expectations

Exhibit excellent interpersonal skills and ability to communicate effectively and efficiently with both clients and co-workers in challenging situations i.e. irate clients, conflict resolution, etc.

Technical support: Resolving technical issues telephonically and possibly researching technical issues

Status queries: Assist customers with queries on all repairs in progress

Call logging all incoming telephonic requests