Call Centre Service Advisor
Requirements
- ✓Matric
- ✓1 Year Call Centre Experience
- ✓Good communication skills
- ✓Must be able to speak English fluently
- ✓Please be advised if you haven’t been contacted within 30 days then your application is unsuccessful.
About This Role
We are currently on a search for a call centre service advisor to join the largest manufacturer and distributor of major appliances company in Southern Africa, to be based in Midrand. In this role, the goal is to provide excellent customer service, resolve problems efficiently, and enhance customer satisfaction.
KEY RESPONSIBILITIES:
Liaising telephonically/written with customers and retailers
Solving customer education calls by providing technical product knowledge by performing ‘First-line support’
Ensuring service targets are met – KPI’s
Daily CONTACT and Sales Force system management
Ensuring customer satisfaction rate according to the company standards
Reporting on all outstanding calls
Attending and solving of customer queries via Service Manager, internet and from retail stores
Ready to apply?
Apply directly on Defy Appliances's website.