Case Management Internships (Law / LLB Graduates)

Closing Date: 06 May 2026

Location: Pretoria, South Africa

In order to discharge its mandate, the FAIS Ombud seeks to appoint Graduate Trainees as part of the Graduate Recruitment Programme. This is a structured programme specifically designed to produce a pipeline of competent trainee entrants to the labour market. Recommended candidates will be given an opportunity to learn under a dedicated mentor. Graduates will be assigned to the Case Management/Adjudication Department and exposed to various competency-based training.

The duration of the programme is twelve (12) months.

Benefits of the programme:

Exposure to working in a target-driven environment on complaints received by the public against financial service providers and to move same towards a resolution in a procedurally fair, informal, economical and expeditious manner.

Working in a team of experienced lawyers, financial planner(s), Investigators and negotiators.

Opportunity to be part of an established statutory office and a Mentorship Programme.

Key Performance Areas:

Dispute Resolution: Facilitate fair negotiations and settlements when appropriate.

Stakeholder Engagement: Interact respectfully with all parties involved in the process.

Case Evaluation: Analyse evidence and arguments thoroughly and objectively.

Timeliness & Efficiency: Adjudicate cases promptly and manage workload effectively.

Confidentiality: Maintain the security and confidentiality of case information.

Fairness & Impartiality: Ensure unbiased, ethical, and conflict-free decision-making.

Communication: Clearly articulate rulings and explain legal concepts effectively.