Collections Call Centre Inbound & Outbound
Requirements
- ✓NQF Level 5 qualification or higher
- ✓Branch experience
- ✓Customer service experience
- ✓Sales experience
- ✓Experience in handling complaints and resolving queries
- ✓Collections experience will be advantageous
- ✓Education
- ✓Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
About This Role
Collections Call Centre Inbound & Outbound
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remote type
Hybrid
locations
Johannesburg
time type
Full time
posted on
Posted 5 Days Ago
time left to apply
End Date: April 24, 2026 (2 days left to apply)
job requisition id
R-15986111
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).
Job Description
Achieve contracted service level agreements: By being available to cardholders, branches and merchants in order to serve as informational support. | Customer Experience: To provide service excellence and achieve customer satisfaction | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
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Apply directly on Absa's website.