Contact Centre Sales Agent Level 2– Midrand

Requirements

• ✓Computer Literate (MS Office, Email, Internet, Quality Assurance)
• ✓PSIRA registered will be an advantage
• ✓Able to work under pressure, Target driven, Self-motivated and Innovative
• ✓Accurate updating of reports
• ✓Understanding FindU, Safe City, Secure Guard, Secure Fire, Secure Home, Secure Connect and RiskWatch and other new FADT products and services
• ✓Action orientated, planning skills required, and Target driven
• ✓Skills should include Motivating others, being customer centric, great time management, problem solving, drive for 100% accuracy, drive for Results and able to embrace change. Work fast and accurate on multiple tasks daily. Adapt easily to change, eager to learn and take on new projects as and when they arise.
• ✓Main duties:
• ✓Drive referral campaign ensures 1-hour turnaround time on phoning all referral clients.
• ✓Drive referral campaign and captured all leads in LSN.
• ✓Ensure all LSN referral leads have updated status and outcome as well as no appointment reasons updated daily.
• ✓Drive referral campaign and ensure no contact process always followed with all referrals being phoned 3-4 times in 48 hours.
• ✓Achieve a 50% conversion leads to App Rate on referrals.
• ✓Support all queries sent regarding referrals nationally as and when arise.
• ✓When assisting with SL
• ✓Maintain Service Level at 90% for FY25

About This Role