CONTACT CENTRE SUPPORT

NATIONAL CERTIFICATE: CONTACT CENTRE SUPPORT

SAQA ID: 71490

NQF Level: 2

Learnership Duration: 12 months

Credits: 128

Contact Sessions: Minimum Contact Session, including

remediation (if required), and POE Building for this

Qualification is 80 Days

Accrediting SETA: Services Sector Education & Training

Authority

▪ Grade 12

• Numeracy at NQF Level 1 or equivalent.

• English at NQF Level 1 or equivalent.

• Second Language at NQF Level 1 or equivalent.

• Computer operating skills at NQF Level 2 or

equivalent.

The qualification consists of a minimum of 128 credits and

has been designed in accordance with the SAQA

regulations and

All fundamental unit standards are compulsory for

this qualification. (36 credits)

All core unit standards are compulsory. (76 credits)

Elective unit standards totalling a minimum of 16

credits needs to be completed.

• Hardware: Access to a computer, display monitor /

keyboard / mouse / printer

• Software: Windows 7 OS system | MS Office 2010 |

Printer Driver (Where applicable)

Target Market: Data Capturing Contact Centre

Agent/Consultant • Contact Centre Supervisor •

Contact Centre Coach • Customer Care Consultants •

Direct Selling • Sales • Tele Marketing

Mentor Requirements: Mentor must have at least 5

years’ experience in a call centre/ BPO environment or

similar environme