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Customer Experience Intern
V&A Waterfront
🏷 Internships
Requirements
- âś“Currently completing a Diploma in Tourism Management, Hospitality Management, Customer Experience, Marketing or related field (NQF 6+)
- âś“Must require workplace experiential training to graduate
- âś“Willingness to work shifts, weekends & holidays
- âś“Access to reliable transport to the V&A Waterfront
- âś“Knowledge:
- âś“Customer Service
About This Role
Customer Experience Intern
V&A Waterfront
2026/07/31 Cape Town CBD
Job Ref #: VAWCEI002
Industry: Travel/Tourism
Job Type: Contract
Positions Available: 2
Get hands-on experience at one of South Africa’s most iconic destinations, where tourism, retail, hospitality and people come together. As a CX Intern, you’ll connect with visitors, solve real-world challenges, share fresh ideas and help create experiences people remember—while building the skills and confidence to kick-start your career.
Job Description
An Unmatched Gateway Into The World of CX, Tourism and Retail
Step into one of South Africa’s most iconic destinations, where culture, commerce, tourism and retail converge and begin your career journey with an experience that is as dynamic as it is purpose-driven. The Waterfront Intern Experience offers exceptional candidates the opportunity to engage with real-world customer experience challenges while gaining exposure across multiple sectors in one of the most iconic and visited neighbourhoods in Africa. This is more than a foot in the door. It’s a launchpad for future leaders in tourism, marketing, hospitality and service industries.
As a CX Intern, you will be the eyes, ears, and voice of the V&A Waterfront, delivering memorable, real-time visitor experiences and insights that shape our service excellence strategy. Your core responsibility lies in offering exceptional frontline support at the Information Kiosks and Switchboard, while also playing a key role in listening to customer feedback, solving problems and ideating better experiences.
Job Requirements
Job Objectives:
Deliver Real-Time CX at Kiosks & Switchboard
Be the go-to problem-solver and brand ambassador at physical touchpoints.
Offer concierge-style support to local and international guests.
Respond to, escalate and close the loop on visitor issues.
Administer loyalty programmes, gift cards, and manage customer queries.
Create Connection & Belonging
Build relationships with guests and create personalised moments that make the V&A unforgettable.
Bring warmth, energy and professionalism to every encounter.
Support in surveys and feedback initiatives.
Generate Live Insights
Use customer conversations to spot trends, pain points and CX opportunities.
Share learnings with teams in marketing, retail and visitor experience.
Help with tracking key visitor and tenant insights across our ecosystem
Interested in this role?
Apply directly on the employer website. It only takes a few minutes.
Before You Apply
1
Prepare your CV
Make sure your CV is up to date, includes your full name, contact details, qualifications, and any work or volunteer experience. Keep it to 2-3 pages.
2
Check the closing date
Applications submitted after the closing date are not considered. Apply as early as possible - do not wait until the last day.
3
Government jobs require a Z83 form
All South African government applications require a completed Z83 form. Download it from the DPSA website and complete it fully before submitting.
4
Never pay to apply
Legitimate employers never ask for payment to process your application. If anyone asks you to pay for a job opportunity, it is a scam.
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Customer Experience Intern
V&A Waterfront