Customer Service Agent
Requirements
- ✓Grade 12 or equivalent (Essential);
- ✓Airport and ticket sales experience (Essential);
- ✓Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
- ✓Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
- ✓Excellent understanding of delivering great customer service;
- ✓Excellent written and verbal command of the English language including proper phone etiquette;
- ✓Conflict resolution skills.
About This Role
Customer Service Agent
FlySafair
2026/03/31 Cape Town
Job Reference Number: CustomerServiceAgent_CPT06
Department: Passenger Services
Business Unit:
Industry: Aviation
Job Type: Permanent
Positions Available: 1
Salary: Market Related
Safair Operations, operating as FlySafair, has a vacancy for a Customer Service Agent at our Cape Town International Airport. The successful applicant will report to the Manager: Base Airport
Job Description
Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
Assist customers when there are flight disruptions and/or cancellations;
Handle and safeguard of confidential information address any complaints in a professional and timeous manner;
Escalate any problematic issues to the Supervisor on duty;
Provide professional Customer service at all times.
Ready to apply?
Apply directly on FlySafair's website.