Customer Services Call Centre Learnership - Northern Suburbs Cape

Are you currently unemployed, with a Grade 12 qualification and between the ages of 18 – 30 years? Tenacity is looking for you!

Grab this opportunity where you will be given the chance to study and work AT THE SAME TIME! We are offering a 13-month Learnership programme where successful applicants will attend classroom-based training combined with practical on-the-job work experience in our Customer Services team to obtain a nationally recognised qualification in Micro Finance (NQF level 4).

In addition to a qualification combined with relevant work experience, the successful applicant will also gain business, personal and technical call centre skills which they can use across the business and throughout their career journey.

Preference will be given to Employment Equity & Disabled candidates in line with Tenacity’s transformation targets.

Call Centre Learners will be required to:

Attend the required training interventions and successfully complete the competency assessments

Meet all the requirements for the successful completion of the Micro Finance certificate

Submit a Portfolio of Evidence

Be an active and contributing member of the Customer Services team, by servicing our customers.

Key responsibilities of the role:

Handle a range of customer queries and/or complaints via inbound or outbound communication channels

Provide a professional customer experience and satisfaction at all times

Action administrative requirements related to customer account management accurately

Resolve queries in line with departmental standards, Service Levels and Standard Operating Procedures (SOPs)

Adhere to all Company Policies and Procedures e.g. Absence Management Policy, House Rules, Disciplinary Policy

Skills, Abilities and Job Related Knowledge:

A passion for helping customers and solving problems

Strong verbal & written communication skills to engage effectively

Ability to stay calm under pressure and think on your feet

A customer-first mindset with empathy and sensitivity

Adaptability and flexibility in a fast-paced setting

Confidence in working with people and building relationships

Strong time management and organisational skills to handle multiple tasks

Interest in learning about contact centre and customer service operations