Online Administrator - Southgate
Entry-Level ·
Requirements:
Grade 12 / Matric Proof of Vaccination Certificate Minimum of 1 years’ experience in a relevant retail environment Computer literate – MS Office and Internet browser administration
Description:
Dis-Chem Pharmacies has an exciting opportunity available for an Online Administrator for their store in Southgate. The main function of the role will be to ensure effective in-store operation for the Dis-Chem Online Store’s Click & Collect system.Promote the ultimate superior customer relations experience for all Click & Collect users. Manage customer orders and ensure that they are ready for collection before the customer visits the store to collect their goods purchased. Stay up to date with all e-mail and system queries and act accordingly. Keep accurate records of all Click and Collect orders received, picked, packed and released to customer. Identify opportunities to reduce customer wait times upon picking at stores. Report any system issues as soon as it appears to enhance customer experiences. Correctly pick and pack parcels to avoid customer discrepancies. Resolve any customer queries in the fastest and most appropriate way possible. Inform management of any unresolved customer matters. Maintain regular communication with management and up to date feedback regarding online operations. Implement all new operations as required by management.
Company: Dis-Chem Pharmacies Limited