Driver Programmes Administrator Internship - Cape Town DC3

Group, the largest and most customer-centric online shopping destination in Africa, is looking for a highly talented Driver Programmes Administrator Internship to join our team. The Internship Programme will be split between all businesses within the Group, namely: takealot.com, TFS, and Mr D.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us!

Think you’ve been challenged before? Think again!

Scale: Over 4 million happy shoppers shop online. Show them what you can do.

Learn: We work with the best of the best, and then some. Work alongside industry leaders and upskill yourself in record time.

Grow: Expand your career in the fast-growing Takealot Group: takealot.com, TFS and Mr D. We like to promote from within: Here’s your chance.

Purpose of role

To provide comprehensive administrative, secretarial, and operational support to the in-house legal department at Takealot Group, ensuring efficient management of legal documentation, correspondence, and departmental operations. This role is critical in enabling the legal team to deliver effective legal services across the organization

Technical Skills:

Personal Competencies:

High level of integrity and discretion

Ability to handle confidential information appropriately

Professional demeanor and excellent interpersonal skills

Proactive and self-motivated

Positive attitude and growth mindset

Ability to prioritize and manage multiple tasks simultaneously

Strong problem-solving skills

Flexibility and adaptability in a fast-paced environment

Team player with a collaborative approach

Key Responsibilities:

General Administration:

• Process invoices and ensure precise maintenance of financial records

• Draft basic legal documents, including Non-Disclosure Agreements (NDAs)

• Establish and maintain comprehensive, organised filing and documentation systems

• Manage and facilitate email correspondence between both internal and external stakeholders

• Deliver general administrative support to the public policy team

Driver Lifecycle Management :

• Manage and track drivers across the entirety of the programme lifecycle

• Coordinate with drivers and service providers during the vetting process

• Maintain consistent communication with drivers to facilitate smooth progress

Training & Licensing Coordination:

• Provide logistical support and assistance to learners for training enrollment

• Monitor learner progress and completion rates by liaising directly with driving schools

• Identify and track training milestones, proactively addressing potential delays or issues

• Coordinate the scheduling of training sessions across various Takealot hubs

Stakeholder Collaboration:

• Work closely with recruitment and onboarding teams to coordinate onboarding for drivers

• Facilitate agreements with bike suppliers and drivers

• Facilitate communication between learners and internal teams

• Provide regular updates on driver progression to relevant stakeholders

Operational Support:

• Assist drivers with bike acquisition processes and requirements

• Support drivers through final onboarding steps until they become active on the platform

• Maintain accurate records of driver progression and status updates

Process Improvement:

• Monitor the training model timeline and identify opportunities for optimisation

• Track and report on KPIs related to driver conversion rates per area

• Provide insights and recommendations to improve the overall driver journey

Reporting Structure

• Direct Report To: Driver Programmes Coordinator

Key Performance Indicators (KPIs)

• Recruitment: The number of candidates contacted to fill open positions within the program

• Conversion: Program completion and Takealot onboarding conversion rates (with area-specific targets)

• Process Optimisation: Identify challenges and bottlenecks to create processes or solutions for

overcoming them

• Administration: Accurate and timely task completion, data collection, and reporting

Skills & Competencies

Communication Skills:

• Excellent written and verbal communication abilities

• Comfortable engaging with diverse stakeholders via email, phone, and in-person

• Professional email etiquette and documentation skills

Organisational Skills:

• Strong attention to detail and accuracy

• Ability to manage multiple tasks and priorities simultaneously

• Experience with basic project tracking and reporting

Technical Skills:

• Proficiency in Google Suite (Docs, Sheets, Slides, Drive, Gmail)

• Basic understanding of document management systems

• Willingness to learn new software and platforms

Personal Attributes:

• Self-motivated with strong initiative

• Problem-solving mindset and analytical thinking

• Adaptability and flexibility in a fast-paced environment

• Team player with a collaborative approach

What We Offer:

• Competitive entry-level salary

• Training and development opportunities

• Career growth potential within driver development programmes and operations

• Collaborative and supportive work environment

• Opportunity to make a direct impact on driver success and business outcomes

This is a contract position

High Level:

At the Takealot Group, our Internship Programme will help you build both technical and soft-skills to launch your career, learning from the best in the business. The Internship Programme will prepare you for a career in a large-scale and fast-paced environment.

Every selected Intern gains unique insights into the e-commerce environment with vast amounts of practical experience from daily exposure to a broad range of skills. The program consists of various technical and soft skill courses where you will receive training on a variety of areas.

You’ll be working with some of the strongest professionals South Africa has to offer who bring experience from a multitude of great industries.