Entry Level Service Desk Agent / Dispatcher
Entry-Level ·
Requirements:
B2 English Ability to work independently Quick comprehension IT Service Manager - Familiarity with tools such as SNOW, REMEDY, .. Incident & Request Management - Handling tickets, prioritising issues and coordinating resolutions. Resource Scheduling & Dispatching - Assign technicians based on availability / Assign providers in case of unavailability internal. Monitoring & Reporting Project Coordination
Description:
Your skills B2 English Ability to work independently Quick comprehension IT Service Manager - Familiarity with tools such as SNOW, REMEDY, .. Incident & Request Management - Handling tickets, prioritising issues and coordinating resolutions. Resource Scheduling & Dispatching - Assign technicians based on availability / Assign providers in case of unavailability internal. Monitoring & Reporting Project Coordination Your tasks PMO/Admin tasks BE/NL - in support of SDM's +Project Teams Prodominantly Dispach -in support of SDM's + Project Teams Closely working together with partner management Administer and schedule service technicians in the field, taking into account product and customer knowledge as well as temporal and spatial availability Ensure customer satisfaction through compliance with agreed service level agreements while taking into account high economic efficiency Handle escalations Ensure service documentation and update if necessary Be part of us Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Company: Hemmersbach