IT Helpdesk Operator
Entry-Level ·
Requirements:
Diploma or Degree in Information Technology, Computer Science, or a related field Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are advantageous PREFERRED EXPERIENCE Minimum of 2-3 years in an IT support role, preferably within the banking industry Experience with IT service management tools and systems
Description:
Technical Support Troubleshoots and resolves IT issues for staff and customers to maintain operational efficiency. Installs, configures, and upgrades software and hardware to ensure compatibility with existing systems. Maintains and updates documentation on IT processes and issues to ensure accurate records are kept. Monitors IT systems and networks to detect and mitigate potential issues. Respond promptly to user inquiries via phone, email, and helpdesk system. Guide users through step-by-step solutions, either in person or remotely. Customer Service Communicates with staff and customers to provide timely updates and resolutions to their IT queries. Educates users on best practices for IT system usage and security to prevent future issues. Logs and tracks all incidents and requests to ensure a comprehensive support history. Professional demeanour and positive attitude.
Company: Al Baraka Bank Pty Ltd