Forklift Driver(Internal Applications Only)-Etwatwa

To operate and maintain the Forklift in a safe and cost effective manner. Ensure comprehensive Customer service in the Store. Merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.

Key Performance Area:

Customer Service

Acknowledge all Customers and determine their needs

Advise Customers correctly on product

Assist Customer with any product queries

Assist with Customer complaints timely

Add on sales, e.g. paint v/s paint brushes, thinners, etc.

Ensure efficient Customer service by ensuring that Customer’s purchases are loaded without any delay’s

Ensure Customers purchase are loaded carefully without damaging the goods or the Customers vehicle

Advise Customers on the additional services provided:

Delivery service / bulk deposits

Glass cutting

Plan reading

Credit programmes

Special orders

Trusses

Distant ordering

VIC Customer Programme

Must be certified in Product Knowledge

Must be available in aisle of responsibility

Merchandising Standards:

Bulk stock area to be merchandised safely and according to Store layout plan

Must ensure your area of responsibility is fully merchandised according to Store layout and planograms.

Merchandise stock according to approved layouts and planograms

Housekeeping:

Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.

Correct shelf price labelling within area of responsibility.

Ensure Checklist completed as required when on duty with Canteen and Toilet / Showers schedule

Ready for Business:

Adhere to Ready for Business and Beyond my Control as per the CB Way

Loss Prevention and Security:

Identify any gaps in the displays, investigate causes and report any concerns to management

Be aware of suspicious behaviours or people and report any suspicions to management

No product to be loaded for a Customer without proof of purchase or required documentation

Safety (OHSA) Requirements:

Ensure not to overload the Forklift

Ensure not to overload racking and shelving (Do not stack roof tiles / bricks and cement more than two pallets high.)

Ensure to wear the Safety Helmet and Kidney Belt at all times when operating the Forklift

Do not use forklift to lift personnel.

Ensure that the Entrance and Exit are free of obstacles and that Customers can enter and leave Cashbuild’s Stores without risk of injury

Ensure to report any faults on the Forklift immediately

Ensure to report in time when the Forklift is due for a service

Ensure to wear protective clothing when necessary

Do not operate the Forklift if there are any mechanical faults

Ensure that the Forklift is inspected daily, checklist completed and any faults report.

Values:

Integrity:

Complying with generally accepted standards in activities related to the position.

keeps promises.

creates realistic expectations.

is sincere.

handles sensitive information carefully.

shows awareness of values, indicates when boundaries are crossed.

Accuracy:

Effectively handling detailed information and being consistently attentive to details.

Works in an orderly fashion.

Ensures that matters are handled in an orderly and accurate manner from start to finish.

Prevents mistakes.

Invests energy in checking his/her work for mistakes.

Client focus:

Identifying and actively responding to clients' wishes and needs.

Deals with clients in a friendly manner.

Shows involvement in the client's problem.

Makes clients feel welcome.

Approaches the client's question with a can-do mentality

Personal development:

Being aware of one's own strengths and weaknesses: consciously working on personal development.

Is focused on self-broadening and/or gaining more in-depth knowledge.

Follows relevant training programmes and/or looks for opportunities to gain experience.

Seeks and uses opportunities for personal development.

Asks for feedback in order to learn