ICT Desktop Support
Requirements
- ✓Higher Certificate / Occupational Certificate Level 5 (NQF Level 5) / A+ / N +
- ✓IT Diploma
- ✓Internship for 12 months
- ✓2 years of work experience preferred
- ✓COMPETENCIES REQUIRED
- ✓Good interpersonal skills, including willingness to assist, communication, and following up
- ✓Computer literacy and systems administration
- ✓Time management, organisational skills, and willing to work flexible hours
- ✓Initiative and problem-solving prowess
About This Role
ICT Desktop Support
Advtech
Sandton, Gauteng
Permanent
Posted 13 April 2026
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Job Details
Division
Group IT
Minimum experience
Entry Level
Company primary industry
Information Technology and Services
Job functional area
Information Technology
Job Description
Answers, evaluates, and priorities logged requests for assistance from users requiring assistance with the catalog of services requests.
Logs and tracks calls using the incident and problem management database provided through the service desk
Handles problem recognition, research, isolation, resolution, and follows up on routine user problems, referring more complex problems to the campus Senior ICT Support
SOFTWARE AND HARDWARE INSTALLATIONS AND SUPPORT
Installs desktop and laptop computers for use on campus with the relevant authorised software and completes the relevant documentation.
Installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
Sets up and supports boardrooms for training use.
Conducts regular testing of the video conferencing and information technology equipment and fixes any problems with this equipment.
INFORMATION TECHNOLOGY ADMINISTRATIVE FUNCTIONS
Liaises with service providers on information technology equipment and repairs and maintenance thereof.
Administers assets by updating the hardware and software asset register that includes asset disposal.
Administers licensing in the software license bank.
Maintains the information technology store room, server room, and office by keeping it neat and tidy and free of any health and safety risks.
Ready to apply?
Apply directly on Advtech's website.