Internship Programme (Operations Excellence Analyst)

The Operations Excellence Analyst is part of a newly established Efficiency Committee, acting as an internal operations governance and improvement function.

This role reports directly to the Head of the Efficiency Committee.

The role focuses on process mapping, SOP development, basic data analysis, KPI design, and operational audits, with the objective of improving efficiency, accountability, and execution quality across business units.

The position is fact-based, process-oriented, and independent, working closely with frontline teams, management, HR, and senior leadership.

This role is suitable for final-year university students or recent graduates who demonstrate strong learning ability, responsibility, and adaptability in a fast-changing operational environment.

Key Responsibilities

Process & SOP Development

Work on-site with operational teams to understand day-to-day workflows

Map end-to-end processes for key roles and functions

Identify process gaps, risks, inefficiencies, and handover issues

Develop and standardize SOPs, workflow diagrams, and operating guidelines

Data & Basic Performance Analysis

Review and understand operational data reports and dashboards

Identify key operational data points and performance indicators

Perform basic data analysis to support operational review and improvement

Assist in linking data findings to measurable operational outcomes (efficiency, accuracy, compliance)

Prepare structured reports with clear, evidence-based conclusions

KPI Design & Management Support

Support management in defining clear, measurable, and actionable KPIs

Assist in explaining KPI logic, measurement methodology, and operational impact

Support departments in aligning KPIs with operational processes and execution

Operational Audit & Review

Conduct on-site operational checks and data-based reviews,The role requires regular presence in operational areas to observe actual execution

Track KPI execution and identify deviations

Assist in identifying root causes of operational issues and non-compliance

Support follow-up reviews and improvement actions

Cross-functional Communication & Governance Support

Communicate findings clearly and professionally to business teams

Provide documented operational evidence to HR and management when required

Support management discussions with fact-based analysis and reporting

Maintain objectivity and independence in all operational reviews