Internship: Servicing Administrator

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Internship: Servicing Administrator

Business Unit: Discovery Invest

Function: Administration and Office Support

Date: 23 Feb 2026

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Invest

Launched in 2007, Discovery Invest offers the full range of investment products for any client need, providing access to our top performing range of Discovery funds as well as a wide selection of leading local and international fund managers. Recently, Discovery Invest launched a unique offshore offering to enable South African investors unparalleled ease in accessing international investment opportunities. Discovery Invest is seeking to leverage the shared-value model to promote financial health and freedom for millions of South Africans. Through unique behavioural incentives and benefits, we reward clients for positive investment behaviour with extra investment returns. Discovery Invest is the only shared value investment platform in the country maximizing client outcomes before and after retirement. It is important for our employees to provide world class service to our internal and external clients, thereby ensuring long and sustainable relationships.

Key Purpose

To provide exceptional customer service when onboarding applications, execute timeously and efficiently according to SLA. Provide high standards of customer service.

Objectives of this role

To check all relevant required documents are received eg correct application forms, valid bank statement, signed quote

Responsibilities

To check all relevant required documents is received eg correct application

forms, valid bank statement, signed quote

Ability to ensure compliance check is completed

To capture NB applications

To capture on Quality centre any possible fix or system issues such as match the

rates to NB quote

Request outstanding information either telephonically or email

To issues NB quotes

Follow up on outstanding requirements

Maintain SLA within processing pools

Make recommendations for improvements to the system used in the department

and testing system functionality after enhancements are made to the system

Required to have excellent written and verbal communications skills

Ability to switch roles and perform multiple tasks within the team

Amend and update QA errors report when necessary

To Capture, Quality Assure and activate new investments, issue the relevant

policy schedules, and assist with queries relating to the process

Strong product knowledge

Monthly assessment needs to meet minimum target of 90%