IT intern - Helpdesk Technician (3 posts) R10 000 per
CapeNature
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Requirements
- ✓NQF 5 in either Information Systems, IT Management, or a related field.
- ✓Minimum of 1-2 years of experience in IT Desktop support environment or
- ✓Proficiency with Windows, and common enterprise applications (e.g., Microsoft 365)
- ✓Familiarity with endpoint management tools (e.g. Intune etc.).
- ✓Excellent problem-solving and troubleshooting skills.
- ✓Strong communication and interpersonal skills.
- ✓Experience supporting remote/hybrid teams.
- ✓Code 8 driver’s license
- ✓No Criminal record
About This Role
Graduate intern - IT Helpdesk Technician (3 posts) R10 000 per month
CapeNature
Cape Town, Western Cape
Contract
Posted 28 April 2026 - Closing Date 05 May 2026
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Job Details
Division
Administration
Business Unit
Finance, ICT and Shared services
Minimum experience
Internship
Company primary industry
Environmental Services
Job functional area
Information Technology
Contract term
18 months
Salary
R120 000 - R120 000 per annum
Job Description
CapeNature seeks to appoint an enthusiastic IT Helpdesk Technician to join our productive team at CapeNature. If you are a proactive, detail orientated problem solver, the IT Helpdesk position is suited for you. Applying for this position you should be technically hands-on, comfortable with working independently and able to manage tasks with a sense of urgency. You are a person that takes ownership of issues, communicates clearly with both technical and non-technical users, and is always looking to improve the end-user experience.
KEY PERFORMANCE AREAS:
KRA 1: End User support/ Service Desk Support and Service Delivery
Ensure that 90% of all open calls are converted and resolved within the specified Service Level
Keep all the sites up-to date with the current infrastructure.
Coordinating with internal business departments and IT teams to schedule device setup, user account creation, and orientation support.
Deactivating and secure user accounts and access credentials in line with security policies.
Ensure all authorised users have access to required network resources
Hardware and Software maintenance
Preparing and configuring laptops, desktops, mobile devices, and accessories for users.
Installing operating systems, security tools, and corporate applications according to Entity policy and standards.
Retrieving, wiping, and reimaging devices to maintain data integrity and compliance.
Support the IT team in developing and implementing automations for IT processes.
Collaborating with Software and Network teams on IT infrastructure needs.
General Desktop Support
Responding to and resolving hardware/software incidents and service requests via ticketing system.
Assisting with conference room equipment, VPN connectivity, and peripheral troubleshooting.
KRA 2: ICT Governance and Security Compliance
Adhere to prescribed governance procedures and processes
Applying security patches and performing regular system updates.
Performing regular audits of employee devices
Ensure relevant policy and procedures are followed
Ensure information security policy is followed
Ensure that the data retention policy is followed
KRA 3: ICT Hardware Asset Administration
Keep record of all ICT Assets that are being assigned to clients and filing the documentation.
Documenting assets return and update inventory records.
Maintaining up-to-date IT Asset documentation.
Maintaining accurate inventory of IT assets and software licenses.
Interested in this role?
Apply directly on CapeNature's website it only takes a few minutes.
IT intern - Helpdesk Technician (3 posts) R10 000 per
CapeNature