IT Technician

Curro Holdings is an independent schooling provider that offers quality education from the early childhood development phase to Grade 12. Curro prides itself on providing an ethical, values-based environment and offers learner-centric, balanced, innovative and relevant curricula across schools.

Curro Holdings seeks to appoint IT Technician (full-time) at Curro Hillcrest in Hillcrest to commence duties in April 2026

Vacancy Reference: 27700

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Curro is an equal-opportunity employer, therefore preference will be given to EE candidates.

Key performance areas

Hardware Support

Installation of hardware onsite and arrange with relevant team for setup remotely.

Assessment of faulty hardware and determine if the hardware may be fixed onsite and troubleshoot.

Arrange of hardware to be collected for repair.

Conduct proactive maintenance of hardware.

Build desktop/laptops to Curro specifications.

Installation of new and replacement printers.

Manage faulty hardware - Repair process (Laptops).

Log hardware calls with third parties and arrange shipping where necessary.

Liaise with suppliers to install equipment.

End Point Device management: Laptops, Terminal, 2in1, Desktops

Onboarding of devices as they arrive.

Software Support

Installation of software including set ups, settings corrections etc.

Provide basic training on the use of the software.

Provide user access rights if required.

Maintenance of software including running of patches and security updates.

Outlook email configurations and support.

Curro core applications support including MS Office 365.

Network Support

Receipt of network switches and install, assess VLan and determine what needs to change or be fixed.

Setting up of the network for the school.

Network maintenance and troubleshooting to ensure uptime.

Physical maintenance of network points and server rooms and IT related equipment

Connectivity related problem identification

Curro approved software management.

VoIP Phones Physical support.

User and General IT Support

Updates of assigned incidents, service requests and change management on prescribed internal or customer systems.

Maintains SLA commitments for customers.

Assisting in managing with 3rd party calls.

Prescribes and follows internal and customer procedures.

Completes daily checklist.

Assist as may be required in project team activity.

Remote Support

Providing of remote IT support to users.

Troubleshooting of issues experienced by remote users.

Check network functionality.

Maintain efficient and effective connection between devices.