Junior IT Technician

Job description

About the Role: We are looking for a Junior IT Technician with 2+ years of experience in Desktop and Networking support to join our team, focusing on providing technical support and troubleshooting assistance for various IT systems and networks. In this role, the successful candidate will be instrumental in maintaining our IT infrastructure and ensuring seamless operation of technology resources across the organization.

Requirements

• Relevant certification such as CompTIA A+, N+ or similar certification essential.
• IT Related qualification
• Experience with mobile device management and support.
• Knowledge of cybersecurity principles and best practices.

Responsibilities

• Respond to and resolve technical support requests from end-users, providing timely assistance via phone, email, or in-person.
• Assist in the installation, configuration, and maintenance of hardware, software, and network systems.
• Perform regular system audits, backups, and upgrades to ensure optimal performance and security.
• Monitor and troubleshoot network connectivity issues to maintain consistent and reliable access to resources.
• Document support requests and resolutions, maintaining an accurate record for future reference and training purposes.
• Collaborate with senior IT Technician on projects, including hardware rollouts and system enhancements.
• Educate users on best practices for technology use and provide training on new technologies as needed.
• Assist in maintaining IT inventory, including tracking equipment and software licenses.

Application tips

• •Tailor your professional summary to the words used in the advert.
• •Only attach the documents that are asked for, nothing extra.
• •Apply early — many employers shortlist before the closing date.