National Control Room Controller- Tygervalley Bellville

The Security CCTV Senior Supervisor will assist the Security Manager with the analysis and compilation of security-related matters. This key role offers an exciting opportunity to contribute to the safety and security of clients by managing a CCTV surveillance team, ensuring effective monitoring, rapid incident response, and compliance with operational standards.

The successful candidate must demonstrate excellent attention to detail, strong observational skills, patience, vigilance, and the ability to make quick, informed decisions while working under pressure. Experience with Listener and Xyro alarm systems will be advantageous.

Duties & Responsibilities

Key Responsibilities:

Assist the Security Manager in providing an effective and efficient CCTV and alarm monitoring service

Oversee the day-to-day operations and performance of CCTV operators

Manage staff scheduling to ensure 24/7 coverage, including leave and absenteeism

Coordinate emergency responses with security personnel, SAPS, and other emergency services

Monitor all control room systems effectively, including CCTV, alarms, visitor management, and patrol systems

Respond promptly to security incidents, alarms, CCTV activations, and emergency calls

Conduct CCTV investigations and provide detailed findings

Compile accurate and timely incident reports, daily summaries, and operational reports for management

Maintain comprehensive incident logs and ensure accurate recordkeeping across all platforms

Ensure strict adherence to Standing Operating Procedures (SOPs) and work ethics

Communicate effectively with security teams, police, other agencies, residents, and clients

Provide clear intelligence regarding suspects, including appearance, actions, and locations

Deliver professional and courteous radio and telephone communication under pressur

Systems & Platforms

Digital CCTV systems (Hikvision / HikCentral)

Listener & Xyro alarm monitoring systems

Access Portal Administration

Hello Visitor Management System

iTalk Patrol Systems

Additional Requirements:

Willingness and ability to relocate if applying from outside the West Coast – Langebaan region

Skills and Competencies

Key Skills & Knowledge:

Proven control room operations experience

Strong technical knowledge of digital CCTV and alarm systems

Excellent telephone etiquette

Strong leadership and team management skills

High level of observation and analytical ability

Ability to work independently in a fast-paced, 24/7 environment

Excellent communication skills and ability to collaborate with multiple stakeholders