Receptionist

Receptionist

Sun International

2026/04/14 Port Edward

Job Ref #: SI-863

Industry: Hotel/Catering/Hospitality/Leisure

Job Type: Permanent

Positions Available: 1

Wild Coast is looking for a dynamic and driven individual to join our team in the role of Receptionist. This is an exciting opportunity to contribute to a growing and innovative environment, where your skills and ideas will be valued.

Job Description

Certifications/Accreditation/Registration/Licenses

none

Work Condition & Special Requirements

Ability to work shifts that meet operational requirements.

Physically able to move around, and stand for extended periods of time

Have an open attitude perform similar functions to those contained in this document, in alternative outlets due to operational requirements.

Knowledge of an additional language (relevant to market) is an advantage.

Key Performance Areas

Prepared Workstation

Identify issues with regards the floor appearance/ functioning of equipment and systems

Check overall cleanliness of the front of house areas

Check and restock information brochures

Review the arrival and VIP lists daily and understands special requirements

Assist in preparing and distributing welcome / VIP amenities.

Be familiar with the hotel and resort facilities, promotions and activities

Delivered Reception Services

Acknowledge and greet all guests with a friendly smile and treat guests with respect at all times

Interact with guests and complete procedures on guest’s check-in and check-out of the hotel; including cutting of keys; preparing bills and taking payments, etc.

Take and pass on messages to guests

Deal with special requests from guests (like booking theatre tickets or storing valuable items)

Inform guests of the services and accommodation rates in the hotel

Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.

Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.

Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running

Report issues of housekeeping, maintenance, and malfunctioning appliances to the relevant department for quick repair in order to ensure guests comfort and satisfaction.

Administer own float and conduct cash-ups at the end of the shift.

Be present at the reception desk and maintain proper decorum at all times.

Promotes and upsells the facilities of the hotel and knows the surrounding areas when asked for directions.

Customer Engagement

Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times

Interact with guests and provide professional service standards and relevant solutions

Identifies customers and understand their preferences

Educate customers on business unit facilities, products and current promotions

Handle any customer complaints, requests and / or suggestions to resolution,

escalating if necessaryif necessary.

Planning

Planning is generally on a daily to weekly basis within regular activity cycles.

Work within set policy, procedures, system parameters and internal controls

Manages one's time and resources to ensure that objectives are achieved effectively and on time.

Decision Making

Interprets customer requirements in terms of services available and the applicable constraints

Takes initiative in making decisions which are made within limits of authority;

Considers all the facts, options and possible outcomes prior to making decisions;

Works independently, and is orientated towards solving customer queries.

Problem Solving

Interprets customer requirements in terms of services available and the applicable constraints.

Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority.

Considers all the facts, options, and possible outcomes prior to making decisions.