Receptionist

Job description

he Council for Quality Assurance in General and Further Education and Training (Umalusi) is a statutory Quality Council which quality assures education provision in General and Further Education and Training.

Requirements

• National Certificate (Vocational), National Senior Certificate, Senior Certificate or equivalent National Qualifications Framework (NQF) Level 4 qualification.
• Required Skills: ● Strong computer skills ● Knowledge of Batho Pele principles and practices of basic office management ● Telephone etiquette ● Ability to manage the telephone/calling system ● Experience in working on a switchboard ● Knowledge of education and training environment and NQF Levels.
• Additional Advantage: ● At least one year of relevant experience as a receptionist or as a call centre agent ● Customer service or call centre related qualification.

Responsibilities

• Answer calls, screen and transfer calls to the relevant unit/person ● Take and relay messages ● Provide information to callers ● Resolve telephonic queries where possible ● Deal with queries from the public and stakeholders ● Receive walk-in visitors and clients ● Confirm reason for visit and call relevant employee to accompany person to the venue/office ● Receive mail and parcels, sign for receipt if applicable ● Liaise with Records Unit and relevant employees regarding the collection of parcels at the reception ● Develop the weekly reports ● Assist the Housekeeper with printing of meeting schedules ● Ensure that the reception area is kept clean and tidy ● Assist the Public Relations and Communication unit with other duties as assigned by the supervisor.

Application tips

• •Tailor your professional summary to the words used in the advert.
• •Only attach the documents that are asked for, nothing extra.
• •Apply early — many employers shortlist before the closing date.