Service Consultant Intern

We are looking for Service Consultants who are client centric with a passion for customer service and who embrace our core purpose and and values through every interaction.

Areas of responsibility may include but not limited to

Dealing with multiple telephonic queries from Investors brokers and franchises

Dealing with queries through to resolution

Dealing with queries focussing on client satisfaction and client retention outcomes

Accurate logging of all interactions

Achievement of product and soft skills knowledge targets

Adhere to risk and compliance requirements

Updating callers on the progress of their requests

Ensuring that callers receive service in line with Discovery Standards

Responsible handling of administrative tasks, including keeping accurate, detailed stats of all queries and correspondence

Accurate record keeping and quality feedback to direct line manager

Routing queries to the correct departments or teams for adequate resolution

Utilising all the Discovery systems required for all calls, queries and correspondence

Personal Attributes and Skills

The ability to work positively with people in a team environment

The ability to display respect for the views and contributions of others

Display empathy

Good listening skills

The ability to be supportive, caring and interest

The ability to consult with others and share information and expertise with others

Speak fluently

Express opinions, information and key points of a discussion clearly

Responds quickly to the needs of their callers and to the reactions and feedback of callers

The ability to deliver results and exceed customer expectations

Focus on customer needs and satisfaction

Sets high standards for quality integrated with quantity

Monitors, maintains quality and productivity

Works in a systematic, methodical and organised manner

Consistently achieves objective and goals

Adaptive to change

Patient and objective

Accepts new ideas and change initiates

Adapts interpersonal style to situational circumstances

Displays an interest in new experiences

Rapidly learns new tasks and commits information to memory quickly

Demonstrates an immediate understanding of newly presented information

Gathers comprehensive information to support decision making

Maintains a positive outlook

Focuses productively in a pressurised environment

Keeps emotions under control during difficult situations

Open to constructive feedback and learns from it

Balances work and personal life

Excellent verbal and communication skills

Self-Motivated and pro-active

Be able to prioritise work, under pressure and manage deadlines

professional at all times

A Team player

resilient

Service orientated and client centric

Results driven