Shop Assistant / Cashier x1 - Clicks Jewel City

Job description

Introduction To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience. Job description Job Objectives: • To efficiently execute all operational activities at the point of sale in a timely and efficient manner. • To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards. • To ensure the safe handling of cash at all times. • To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets. • To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less". • To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service. • To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards. • To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values. • To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times. Knowledge: • Basic maths calculations • Retail/FMCG background and understanding of merchandising and promotions principles • Understanding of stock management procedures • Knowledge of customer service excellence Skills: • Planning and organising skills • Problem-solving skills • Strong customer orientation • Good communication skills • Computer literacy • Numeracy skills Competencies: Essential: • Relating and networking • Following instructions and procedures • Delivering Results and Meeting Customer Expectations Desirable: • Working with people • Persuading and Influencing • Planning and Organising • Coping with Pressures and Setbacks Minimum requirements Experience: • Desirable: experience in a customer facing role within a retail/FMCG store operations environment Education: • Essential: Grade 12 • Desirable: Maths 50% and English 50% at Grade 12 level

Requirements

• Grade 12
• Customer-facing retail/FMCG experience desirable
• Maths 50% and English 50% at Grade 12 desirable
• Computer literacy, numeracy and good communication skills

Responsibilities

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

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