Support Learnership
Requirements
- ✓Grade 12 (or equivalent)
- ✓Good communication skills in English and one of the following:
- ✓Chewa, Mozambican Portuguese, Mandarin, Bengali, Sotho, Bemba, Shona, or Urdu
- ✓A passion for customer service and helping people
- ✓Basic computer skills
- ✓What will help you stand out
- ✓Any customer service or contact centre exposure (even informal)
- ✓Strong communication and listening skills
- ✓A positive attitude and willingness to learn
About This Role
Customer Support Learnership
ContractCustomer Support
Johannesburg, ZA / Pretoria, ZA / Cape Town, ZA
Job OpeningsCustomer Support Learnership
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At Mukuru, we’re not just helping people move money, we’re helping people grow their careers. Our Customer Support Learnership is your opportunity to gain real-world experience, build valuable skills, and be part of a team that makes a difference every day.
Why this learnership matters
This is more than just training, it’s a hands-on learning experience where you’ll develop customer service skills, understand the fintech industry, and work with real customers across different regions.
What you’ll learn and do
Deliver great customer experiences
Assist customers with their queries via calls and digital channels
Help customers create and manage money transfer orders
Provide clear and helpful information about Mukuru services
Build practical skills
Learn how to use systems like Zendesk for ticketing and support
Develop strong communication and problem-solving skills
Gain exposure to contact centre operations
Support customers end-to-end
Identify customer needs and provide the right solutions
Escalate queries where needed and follow up with customers
Assist with account creation and onboarding processes
Grow your confidence and capability
Learn how to manage time, multitask, and work under pressure
Build professional communication skills across different cultures and languages
Understand compliance basics like FICA and money transfer processes
Ready to apply?
Apply directly on mukuru's website.