Systems Support Analyst
Entry-Level·
FlySafair
Requirements
-Grade 12 or Equivalent (Essential);
-Diploma or Certificate in IT, Computer Science, or related field (Advantageous);
-1 years’ experience in IT or System Support environment
Essential:
-Experience on Support Desk (Essential)
-Willing to work overtime where required
-Standby duties are required.
Personal Attributes:
-Professional
-Integrity
-Reliable and dependable
-Collaborative team player with a proactive mindset.
Job Description
Safair Operations, operating as FlySafair has a vacancy for a Systems Support Analyst at our Head Office. The successful applicant will report to the IT System Supervisor.
Job Description
Respond to and resolve service desk tickets in line with SLA targets;
Troubleshoot application errors, performance issues, and user problems;
Escalate unresolved or complex incidents to the Senior Analyst or Supervisor;
Perform routine system checks, monitoring, and preventative maintenance;
Conduct initial analysis of incidents to identify root causes;
Document issue resolutions and maintain accurate records in the ticketing system;
Provide clear and professional communication to end-users regarding system incidents, updates, and resolutions;
Offer guidance to users on correct system usage and basic troubleshooting steps;
Escalate recurring user concerns and highlight training needs to the Supervisor;
Provide onsite support for project upgrades and rollouts;
Support testing activities on upgrades and projects where applicable;
Work closely with Senior Analysts, Supervisors, and vendors to resolve escalations;
Support handover activities from project teams into operations, including testing and documentation;
Participate in team stand-ups and contribute to continuous improvement initiatives;
Basic understanding of service desk practices and SLA management.