Receptionist (FTC) - Midrand
Permanent ·
Requirements:
Grade 12 / Matric Essential: English – Read, write and speak well and 2nd additional Language – Speak Well. Computer literate. Effective listening skills. Follow and give oral and written instructions. Maintain cooperative working relationships and display sensitivity to and respect for coworkers. Trustworthy and honest. Attention to detail. Be able to take instruction and follow through. Time management.
Description:
Job Specification… Call Answering: Answer all incoming calls within reasonable time according to Dis-Chem standards. Speak to clients in a polite manner and refer queries to the relevant people. Give relevant and accurate information to callers regarding their request, questions or concerns. Do not spend an unreasonable amount of time on internal calls as this is blocking the switchboard. Ensure to take down caller details on all calls that come through to the switchboard for the third time, and email the relevant staff. Get calls through to the relevant departments as soon as possible if calls aren’t related to switchboard. Ensure to ask callers wanting to speak to someone in HR what the call is related to, as the department is divided into 3 categories and refer to list provided. Message Taking:: Ensure you are taking the correct message from the callers – repeat the message to the caller for confirmation. Take extra care when taking caller contact details – repeat the details to the caller for confirmation. Ask the caller adequate question to ensure the correct message is transferred. Ensure that messages or calls get transferred to the correct person at all times. Calls related to Account, must first be verified whether it’s related to Medical aid, Debtors, Creditors or Bookkeepers before the call is transferred. Communication: Speak clearly to staff members to ensure the correct message is transferred. Repeat yourself slowly and clearly when you get the impression that the person you are getting or transferring information from doesn’t fully understand what is being said. Give management correct feedback, regarding calls and walk-in guest, on a daily basis. Customer service: Assist guest who have appointments with Directors and other staff, according to Dis-Chem standards and procedures. Assist walk-in guest in reaching staff for in regards to meetings and/ or deliveries. Provide customers with area codes, work telephone numbers and other relevant information when requested. Ensure customers, guest and callers receive relevant feedback, within good time, regarding queries. When guests arrive to meet with a Director, inform their relevant Personal Assistants of the guest waiting in reception. Assist the Warehouse personnel with staff deliveries – ensure departments are called before they
Company: Dis-Chem Pharmacies Limited