(x3) YES4Youth Programme - Software Crystal Onboarding Administrators (Centurion)

Closing Date: 23 March 2026

Role Purpose

The Crystal Onboarding Administrator is responsible for accurately capturing new customer information, validating onboarding documentation, updating internal systems, and assisting both customers and internal teams with onboarding-related queries. This role supports the full onboarding workflow, ensuring a smooth and professional experience for new customers and maintaining accurate, up-to-date system records. This position offers strong exposure to CRM systems, data accuracy, client onboarding processes, cross-department collaboration, and administrative support—making it well-suited to a YES4Youth developmental placement.

Who can apply?

Unemployed youth who have not previously participated in the Yes4Youth initiative.

Aged between 18 and 29

Must be a South African citizen.

Must reside close to the workplace area

Must not have a criminal record.

Must be able to start employment on 1 May 2026.

Highest Qualification to be Grade 12

Qualifications aligned to the position would be an advantage

Duration?

12-months

How much will you earn?

R5000 Stipend monthly

Duties & Responsibilities

Customer & Data Onboarding

•Capture new customer onboarding information in Crystal and related CRM systems.

•Validate customer data and ensure accuracy before processing.

•Upload and maintain all onboarding documents and ensure completeness.

•Update customer profiles as new information is received.

Customer Support & Query Resolution

•Assist customers with onboarding-related queries (documents, requirements, status updates).

•Provide support regarding system activation requirements and next steps.

•Escalate system or onboarding issues to relevant departments where necessary.

Scheduling & Coordination

•Liaise with departments such as Sales, Billing, Technical, and PFC teams to coordinate onboarding actions.

•Communicate scheduling needs (e.g., installations, verifications, follow-ups).

•Ensure departments receive accurate onboarding information to proceed with their tasks.

Compliance & Critical Checks

•Conduct onboarding-specific checks on Crystal, CRM, and internal systems.

•Verify compliance documents where required.

•Perform required onboarding validations to ensure accounts are correctly set up.

Reporting & Documentation

•Complete daily, weekly, and monthly onboarding status reports.

•Track outstanding items (missing documents, pending validations, unresolved onboarding steps).

•Maintain accurate internal logs related to onboarding progress and cases.

Policy & Process Adherence

•Strictly adhere to company policies, department SOPs, and onboarding processes.

•Always maintain professional communication with customers and internal partners.

•Ensure all onboarding actions are completed within required timeframes.

Developmental Focus (YES4Youth Alignment)

•Exposure to customer onboarding processes and multi-departmental workflows

•Development of data accuracy, communication, and coordination skills

•Hands-on experience using CRM systems (Crystal, CRM platforms)

•Growth in administrative capability and process-driven work

•Experience supporting a high-volume environment with accuracy and professionalism

Qualifications (Advantageous):

•Matric / National Senior Certificate (minimum requirement)

•Studying toward or have completed a qualification in:

Business Administration

Office Administration

Customer Service

Information Systems

related administration or support fields