Driver
Entry-Level ·
Requirements:
Minimum Qualifications (Education and Experience) Grade 12 Experience as a driver Experience in a customer service environment is an advantage Minimum job- related experience & requirements • Ability to work shifts that meet operational requirements (including weekends, public holidays and shifts) • Physically able to stand, drive and lift luggage as per job requirements • Have an open attitude to perform similar functions to those contained in this document, in alternative outlets due to operational requirements Accreditation/Registration/Licenses • Public Drivers Permit (PDP) • Valid Driver’s License Code 10 with a clean driving record Core behavioural competencies • Dealing with Customers • Problem solving • Checking • Collecting information • Verbally informing • Team Co-operations • Patience • Friendly, presentable individual • Emotionally stable • Able to work under pressure
Description:
GrandWest Casino and Entertainment World is hiring. Join our dynamic team and help create unforgettable experiences every day. Exciting opportunities across hospitality, gaming, and entertainment await you. Job Description Job Purpose Responsible to collect, deliver and transport guests around the property and to external destinations safely, throughout their stay in the hotel, ensuring that the customers’ experiences remain exceptional, personalized, and worth remembering Key Performance Areas Prepared Workstation • Conduct inspections and identify any issues with regards own workstation appearance/ functioning of vehicle and systems • Check overall cleanliness of vehicles, parking areas and general Porte cochere area • Check fuel levels and ensure car is ready to transport guests • Review the arrival and VIP lists daily and understands special requirements • Be familiar with the hotel and resort facilities, promotions and activities • Be aware and investigate directions for any new or unfamiliar destinations to which guests will be travelling • Co-ordinate the scheduling of maintenance of vehicles when necessary Transporting services • Greet all guests when they enter the vehicle; and assist disabled guests as necessary. • Transport guests safely to any destination in accordance with hotel policies and rules. • Plan routes to destination • Co-ordinate and park vehicles of visiting guests and residents • Report all accidents, injuries, unsafe working conditions and damage to hotel vehicles and related property. • Log transport to external destinations and file necessary documentation • Raise charges • Assist guests in storing their luggage in the vehicle and unloading them on arrival at the hotel or destination • May be required to collect and deliver other items as requested by management Customer Engagement • Be present at the porte cochere and maintain proper decorum at all times. • Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them, and ensuring respect at all times • Interact with guests and provide professional service standards and solutions to questions and enquiries • Identifies customers and understand their preferences • Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary • Explains and upsells hotel facilities, products, reward programme and current promotions • Assist with answering the telephone at the concierge desk and Porte cochere if required
Company: Sun International