Customer Service Agent
Entry-Level ·
Requirements:
Grade 12 or equivalent; Airport and ticket sales experience; Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required; Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook); Excellent understanding of delivering great customer service; Excellent written and verbal command of the English language including proper phone etiquette; Conflict resolution skills.
Description:
Safair Operations, operating as FlySafair has a vacancy for a Customer Service Agent at our Lanseria base. The successful applicant will report to the Supervisor: Customer Service. Job Description Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required; Assist customers when there are flight disruptions and/or cancellations; Handle and safeguard of confidential information; Address any complaints in a professional and timeous manner; Escalate any problematic issues to the Supervisor on duty; Provide professional Customer service at all times.
Company: FlySafair
