Call Center Representative (FULL-TIME)

Job description

MCI is recruiting a full-time entry-level Call Center Representative in Cape Town. Support customer service, help desk, technical support and back-office functions. The career field lists zero minimum years of experience; one year in a contact centre is preferred, not required. Grade 12 and computer skills are required. The schedule is four 10-hour days with working hours aligned with the United States. Apply on the official MCI portal and complete screening questions and a pre-employment test. Salary and closing date are not published.

Requirements

• At least 18 years old.
• Grade 12 / National Senior Certificate or equivalent.
• Minimum years of experience listed as 0; one year in a contact centre is preferred, not required.
• Previous computer use for data-entry and customer-support activities.
• English communication; type at least 20 words per minute; Microsoft Office and Windows skills.
• Ability to work scheduled shifts and required training; United States-aligned hours.

Responsibilities

• Handle inbound and outbound customer interactions.
• Answer product and service questions.
• Troubleshoot basic technical and account issues.
• Support customer service, help-desk and back-office functions.

Application tips

• •Tailor your professional summary to the words used in the advert.
• •Only attach the documents that are asked for, nothing extra.
• •Apply early — many employers shortlist before the closing date.