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Call Centre Agent
FlySafair
🏷 Permanent
Requirements
- ✓Grade 12 or equivalent (Essential);
- ✓Minimum of 1 to 4 Years experience in a Call Centre Environment (Essential);
- ✓Travel or relevant qualification (Advantageous);
- ✓Excellent communication in English (speak, read and write);
- ✓Solid computer literacy;
- ✓Excellent phone etiquette;
- ✓No criminal or credit record;
- ✓Able to work on weekends, public holidays and flexible hours as required;
- ✓Own transport would be an advantage.
About This Role
Call Centre Agent
FlySafair
2026/06/05 JHB
Job Reference Number: callcentre_agent4
Department: Call Centre
Business Unit:
Industry: Aviation
Job Type: Permanent
Positions Available: 6
Salary: Market Related
Safair Operations, operating as FlySafair has a vacancy for a Call Centre Agent at our Head Office based in Bonearo Park. The successful applicant will report to the Customer Care Centre Manager.
Job Description
Receive calls from customers / passengers;
Deal with problems such as delays, cancellations etc.;
Explain processes to customers and assisting them where necessary;
Work in a team and longer than normal hours (shift work);
Deal with confidential information;
Communicate with customers both verbally and in writing.
Job Requirements
Grade 12 or equivalent (Essential);
Minimum of 1 to 4 Years experience in a Call Centre Environment (Essential);
Travel or relevant qualification (Advantageous);
Excellent communication in English (speak, read and write);
Solid computer literacy;
Excellent phone etiquette;
No criminal or credit record;
Able to work on weekends, public holidays and flexible hours as required;
Own transport would be an advantage.
Personal Attributes:
Punctual;
Excellent understanding or experience of delivering great customer service to a customer;
High degree of patience and assertiveness;
Conflict resolution skills;
Immaculate time keeping;
Trustworthy, professional and reliable, including dealing with confidential information;
The ability to work well under pressure;
Practice good time management and willingness to work longer than normal office hours;
Remains focused in order to handle objections.
Shifts:
07:00 – 16:00
08:00 – 17:00
09:00 – 18:00
10:00 – 19:00
Includes weekends and public holidays.
Application Guideline:
Email applications will not be accepted;
Preference will be given to members of under-represented designated groups;
Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
FlySafair reserves the right:
Not to proceed with this vacancy;
To appoint the selected candidates based on its operational requirements.
Closing Date: 12 June 2026
Interested in this role?
Apply directly on FlySafair's website. It only takes a few minutes.
Before You Apply
1
Prepare your CV
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2
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3
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Call Centre Agent
FlySafair