Call Centre Agent: Customer Support

Lancet Laboratory

🏷 Entry-Level

Requirements

✓Lancet Laboratories has set out clear minimum criteria for this role, and understanding them upfront can save applicants time and help them assess their own readiness honestly.
✓Candidates need a Grade 12 qualification, or an equivalent NQF Level 4 qualification, as the baseline educational requirement.
✓Beyond that, the company is looking for someone with one to two years of relevant working experience, ideally within a customer-facing or call centre environment where handling queries, managing client expectations, and working within a structured support system are already familiar territory.
✓On the knowledge side, applicants should be comfortable with computer literacy as a working tool rather than an occasional necessity, since much of the role involves logging calls, updating systems, and navigating internal software throughout the day.
✓Familiarity with the industry and the organisation itself is also considered valuable, even if that familiarity is built

About This Role

Lancet Laboratories has outlined a set of core competencies for this role, and it is worth reflecting on each one honestly before applying, since self-awareness here can genuinely strengthen an application.

Relating and networking speaks to how naturally someone builds rapport with strangers over the phone, often within the first few seconds of a call. Persuading and influencing matters when a client needs reassurance or when an agent needs to guide someone toward the right next step without sounding pushy.

Analysing ties into the problem-solving side of the role, since not every query has an obvious answer and agents often need to think through a situation before responding. Delivering results and meeting customer expectations reflects the outcome-driven nature of the position, where satisfaction is measured, tracked, and taken seriously.Call centre and customer support roles rarely get the attention they deserve in career conversations. They are often treated as a stepping stone rather than a destination, yet the truth is more nuanced. A customer support agent at a healthcare-adjacent organisation like Lancet Laboratories sits at an important intersection:

They are the human voice a worried patient hears when waiting on results, the calm presence on the other end of the line when someone needs a pricing quote, and the person responsible for making sure complaints do not slip through the cracks. This is not a role about reading from a script. It is a role about listening, problem-solving, and protecting the trust that a laboratory brand has spent decades building.

For Cape Town specifically, the timing of this listing lines up with a broader trend. The city’s employment market has seen consistent demand for skilled customer support professionals, particularly in sectors tied to healthcare, insurance, and logistics, where accuracy and empathy both carry weight.

A hiring announcement like this one from Lancet Laboratories offers a rare combination: the stability of a permanent contract, the structure of an established employer, and the everyday variety that comes from speaking with different clients and solving different problems every single day.

Interested in this role?

Apply directly on the employer website. It only takes a few minutes.

Before You Apply

Prepare your CV

Make sure your CV is up to date, includes your full name, contact details, qualifications, and any work or volunteer experience. Keep it to 2-3 pages.

Check the closing date

Applications submitted after the closing date are not considered. Apply as early as possible - do not wait until the last day.

Government jobs require a Z83 form

All South African government applications require a completed Z83 form. Download it from the DPSA website and complete it fully before submitting.

Never pay to apply

Legitimate employers never ask for payment to process your application. If anyone asks you to pay for a job opportunity, it is a scam.

More Entry-Level Opportunities

View all

Clerk General Administration x2

Eskom

Junior Stores Assistant - Store Services Division

General Worker

Unitrans

General Worker

Unitrans

Operator Paint

South African Airways

Important: FirstJobly verifies listings before publishing but always confirm details directly with the employer. We will never ask you to pay for a job application. If you are asked to pay, report it immediately.

Call Centre Agent: Customer Support

Lancet Laboratory

Loading jobs...

Requirements

✓Lancet Laboratories has set out clear minimum criteria for this role, and understanding them upfront can save applicants time and help them assess their own readiness honestly.

✓Candidates need a Grade 12 qualification, or an equivalent NQF Level 4 qualification, as the baseline educational requirement.

✓Beyond that, the company is looking for someone with one to two years of relevant working experience, ideally within a customer-facing or call centre environment where handling queries, managing client expectations, and working within a structured support system are already familiar territory.

✓On the knowledge side, applicants should be comfortable with computer literacy as a working tool rather than an occasional necessity, since much of the role involves logging calls, updating systems, and navigating internal software throughout the day.

✓Familiarity with the industry and the organisation itself is also considered valuable, even if that familiarity is built