Customer Service (Payables Support)

Job description

MCI is recruiting for a full-time entry-level customer-service role in Cape Town. Respond to customer inquiries about payments, accounts and services and maintain accurate records. The career field lists one year of experience; the detailed advert describes one year of contact-centre experience as preferred. Apply on the official MCI portal and complete screening questions and a pre-employment test. Salary and closing date are not published.

Requirements

• Grade 12 / National Senior Certificate or equivalent.
• Career field lists 1 year of experience; detailed advert describes one year in a contact centre as preferred.
• Clear criminal record and successful drug-screening assessment.
• Type at least 20 words per minute; basic computer and data-entry skills and Microsoft Office proficiency.
• Strong communication, problem-solving and customer-service skills.

Responsibilities

• Respond to inbound customer inquiries.
• Assist with payment inquiries, account questions and service requests.
• Resolve concerns, process requests and maintain accurate records.

Application tips

• •Tailor your professional summary to the words used in the advert.
• •Only attach the documents that are asked for, nothing extra.
• •Apply early — many employers shortlist before the closing date.