Customer Service Representative
MCI
Permanent roles
- Location
- Cape Town, Western Cape
- Salary
- Not disclosed
- Closing date
- No closing date
- Requirements
- Matric · Entry level
Posted today
Job description
MCI is recruiting a full-time entry-level Customer Service Representative in Cape Town. Handle inbound inquiries, basic technical troubleshooting and product and process questions. The employer lists a minimum of one year of experience and requires Grade 12 or equivalent. Working hours are aligned with the United States. Apply on the official MCI portal and complete screening questions and a pre-employment test. Salary and closing date are not published.
Requirements
- Grade 12 / National Senior Certificate or equivalent.
- Minimum 1 year of experience shown in the employer career field.
- Type at least 20 words per minute.
- Basic Microsoft Office and Windows skills.
- Strong communication, customer-service and problem-solving skills.
- Availability for working hours aligned with the United States.
Responsibilities
- Handle inbound customer inquiries.
- Troubleshoot basic technical issues.
- Assist with product and process questions.
Application tips
- •Tailor your professional summary to the words used in the advert.
- •Only attach the documents that are asked for, nothing extra.
- •Apply early — many employers shortlist before the closing date.