Junior Desktop Engineer Internship

Job description

Cubix – Where Your Career Starts- We are Offering A 12-month paid internship that provides hands-on experience. At Cubix, interns get more than just work experience — they get the opportunity to learn, grow, collaborate and make an impact in a dynamic and fast-paced environment. With supportive teams, exciting opportunities and room to develop your skills, Cubix is where your career journey begins. Cubix — Start your journey. Build your future. Make your mark. 🌟 Purpose of the Job:The Junior Desktop Support Engineer provides first-line and mid-level technical support to end-users, ensuring the efficient operation of IT systems, hardware, and software. The role involves troubleshooting technical issues, maintaining devices and peripherals, supporting IT infrastructure, and providing timely, customer-focused solutions to minimize downtime. The position also includes the administration and timely management of service desk tickets through to resolution and closure.

Requirements

• Must be a South African Citizen.
• Must have a National Senior Certificate (Grade 12).
• CompTIA A+ –
• CompTIA Network+ (N+)
• IT-related Diploma or Certificate in Information Technology, Computer Science, Systems Support, or a related field – Recommended
• Must have a clear criminal record.
• Must have a clear ITC record.
• Must be between the ages of 18 and 35.
• Must NOT currently be employed or participating in another internship or learnership programme.

Responsibilities

• Provide first- and second-line technical support for desktops, laptops, printers, software, operating systems, and other IT-related issues.
• Diagnose, troubleshoot, and resolve hardware and software problems efficiently to minimise user downtime.
• Install, configure, maintain, and upgrade operating systems, applications, drivers, and IT equipment.
• Set up and configure new, rebuilt, or replacement PCs, laptops, and peripherals according to company standards.
• Provide printer support, including installation, configuration, troubleshooting, and escalation of unresolved issues.
• Assist with antivirus, Windows security, WSUS, and backup remediation to maintain secure and compliant IT environments.
• Manage service desk tickets from logging through to resolution, ensuring all requests are actioned and closed within agreed SLAs.
• Escalate complex technical issues to relevant internal teams or third-party vendors and monitor progress through to resolution.
• Support IT projects, including hardware upgrades, business moves, system deployments, and technology changes.
• Assist with Active Directory and user account administration where required.
• Ensure IT equipment is correctly configured, updated, secure, and compliant with organisational standards.
• Create, maintain, and update desktop support procedures, technical documentation, and knowledge resources.
• Provide professional and customer-focused support to end-users while maintaining effective communication throughout the resolution process.

Application tips

• •Highlight your practicals, projects and any volunteer work.
• •Confirm you are an unemployed graduate — most internships require it.