Learnership

Learnership

Details

Closing Date

2026/08/07

Reference Number

HOL260730-2

Job Title Learnership

Business Unit iTOO

Job Family Operations - including Claims, Policy Servicing, Underwriting and Retentions

Department Talent Hub

Job Type Classification Learner

Job Grade B4

Reporting To Talent & Wellness Business Partner

Number of Positions 16

Location - Town / City Johannesburg

Location - Province Gauteng

Location - Country South Africa

Job Advert Summary

The 12-Month Learnership Programme is designed to empower South Africa's previously disadvantaged youth by providing an opportunity to gain anationally recognised Short-Term Insurance qualification at NQF Level 5.

The programme combines structured theoretical learningwith practical workplace experience, enabling learners to develop the knowledge, skills, and competencies required to build a successful career within the insurance industry. Participants will receive hands-on exposure to a professional working environment while working towards their accredited qualification.

Key responsibilities

Process all work allocated within the required quality, accuracy, and productivity standards, contributing to the effective operation of the department and broader business objectives.

Deliver a high standard of service to both internal and external customers in accordance with company service standards and agreed service level requirements.

Communicate professionally and effectively with customers, colleagues, and other stakeholders, ensuring that queries and requests are responded to timeously and resolved where possible at the first point of contact.

Adhere to company policies, procedures, compliance requirements, and industry regulations at all times.

Develop and apply product, process, and industry knowledge through on-the-job learning, training interventions, and workplace experience.

Collaborate effectively with team members and stakeholders to achieve departmental and organisational goals.

Maintain high levels of professionalism, integrity, and confidentiality when handling customer and company information.

Take ownership of personal development and successfully complete all learnership assessments, training activities, and workplace requirements.

Perform any other duties reasonably required to support business operations and learning objectives within the scope of the learnership programme.

Required Knowledge and Experience

Relationship management (ability to build and maintain positive and professional working relationships with colleagues, customers, and other stakeholders).

Self-management (demonstrates the ability to manage time effectively, organize workload).

Communication (ability to produce clear, accurate, and professional written correspondence and documentation).

Professionalism (demonstrates sound judgement, initiative, self-motivation, discipline, and a strong work ethic).

Data accuracy (ability to capture, maintain, and process information accurately and efficiently).

Writing communication (ability to produce clear, accurate, and professional written correspondence and documentation).

Adaptability (demonstrates flexibility in response to evolving business and learning requirements).

Approachability and Teamwork: works collaboratively with others and fosters positive working relationships.

Positive attitude: displays enthusiasm, energy, and a proactive approach to work and learning opportunities.

Integrity and confidentiality: handles information responsibly and maintains confidentiality while adhering to company policies and ethical standards.