YES Learnerships (Process Analyst)

Job description

Executes support to operations, handling queries or closing sales. May use standard scripts and follow specific guidelines and procedures. Understands when to seek help and/or escalate to a more senior role. Typically requires full familiarity with the call center systems and thorough knowledge of the products and services

Requirements

• Grade 12 or equivalent (Essential);
• Degree that is Business Related (Essential);
• Advantageous: Statistics or Analytics Related Degree/ Web Development/ CMS training (Advantageous)

Responsibilities

• Product/Service Information
• Provide basic product/service information and respond to basic customer questions about the product/service.
• Customer Needs Clarification
• Interview the customer, using a simple standard sales script, to clarify the customer's requirements.
• Resolving Customer Issues
• Respond to basic customer issues.
• Customer Relationship Management (CRM) Data
• Enter customer name and address into the CRM system at point of purchase to ensure that the organisation has the relevant information to support follow-up sales and service actions.
• Sell Customer Propositions
• Explain product features and standard terms of sale to the customer and invite them to make a purchase.
• Customer Service
• Provide basic customer service support, such as data input, filing or photocopying. May also exchange basic information with customers by having courteous interactions with them.
• Operational Compliance
• Follow a straightforward mandatory procedure to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
• Personal Capability Building
• Develop and maintain excellent skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
• Work Scheduling and Allocation
• Work according to an assigned schedule.

Application tips

• •Learnerships are for people with little or no experience — apply even if your CV is short.
• •Include your latest results, even if you did not pass every subject.
• •Mention that you are unemployed and available immediately.